Refund policy
Return & Exchange Policy
Our promise. We want you to love your hat. If it's not right, we'll make it right.
30-day returns and exchanges. You can return or exchange any hat within 30 days of purchase, as long as it's unworn, in its original condition, and has its tags attached. Returns and exchanges are free on U.S. orders.
How to start a return or exchange.
- Email support@crestcoastal.com with your order number and whether you'd like a refund or a different hat.
- We'll reply with a prepaid return label and instructions.
- Ship the hat back in its original condition.
Refunds. Once your return arrives and we've checked it, we'll refund your original payment method within 5-10 business days. You'll get an email when the refund is processed. Your bank may take a few more days to show it.
Exchanges. We'll ship your replacement as soon as we receive your return, or sooner if we can.
Fit guarantee. If a hat isn't the right fit, email us within 30 days of purchase and we'll work with you on an exchange or refund.
Damaged, defective or wrong items. Email us as soon as you can with your order number. We'll replace the item or refund you at no cost to you, including shipping.
What we can't accept. Hats that have been worn, washed, damaged or altered, or that are missing their tags, and items marked final sale.
Questions? support@crestcoastal.com